At Racing Green, we respect the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and protect personal information. Please read this policy carefully to understand our practices regarding your data.
What Information Do We Collect?
We collect both personal and non-personal information from you when you visit our website, make purchases, interact with our customer service team, or engage with us on social media. The types of information we may collect include:
- Contact details – When creating an account or making a purchase, we require your name, email address, telephone number, and postal address.
- Payment information – To process transactions, we require payment information like credit/debit card numbers and billing addresses.
- Account information – We store usernames, passwords, order history, and any preferences associated with your online account.
- Demographic data – We may collect demographic information like age, gender, lifestyle, and shopping habits.
- Marketing preferences – We store any consent or subscriptions related to receiving Racing Green marketing communications.
- Social media information – If interacting with our social media accounts, we may access information from your social media profile based on your privacy settings.
- Website usage – We use tracking tools like cookies to gather data about how you interact with our website and online ads. This includes device information, browsing actions, referring URLs and more.
- Correspondence – If you contact us directly via email, chat, phone call or otherwise, we collect information from that interaction.
We only collect the minimum amount of personal data needed for the specified purpose. We ask for consent before using your personal data for any purpose unrelated to the original service or transaction.
How Do We Use Your Information?
Racing Green takes care to only process your personal information when we have a valid legal basis. We use your data to:
- Fulfill orders – We use contact and payment information to deliver purchases, process returns, and manage your account.
- Provide customer service – We use your account information to address questions, concerns or other issues promptly.
- Personalize your shopping experience – We may use your account details, past purchases, website behavior and demographics to tailor content and recommendations to your preferences.
- Improve our products and services – We analyze use trends and feedback to better understand our customers’ needs and optimize the Racing Green experience.
- Marketing and promotions – With your consent, we will send you Racing Green newsletters, product updates, events and promotions via email or text message. You can unsubscribe at any time.
- Fraud prevention and legal compliance – To protect Racing Green customers and intellectual property, we may use collected information to prevent fraudulent activity and comply with all applicable laws and regulations.
- Website optimization – We use website analytics to improve site functionality, create more relevant content, and deliver a smoother user experience.
Racing Green only processes your information in ways compatible with the original purpose for collection. We will notify you and request consent for any additional uses. You can contact us at any time to limit how we use your personal information.
When Do We Share Your Data?
Racing Green does not sell or rent your personal information to third parties. We only share data with partners, service providers and affiliates to fulfill the purposes outlined above. This includes:
- Payment processors – To complete purchases and refunds, we share relevant order details with financial institutions and payment services.
- Shipping partners – We provide contact information and other delivery details to shipping carriers and postal services to get purchases to your door.
- Marketing platforms – If you consent to receive marketing communications, we partner with email management and analytics tools to manage subscriptions and track engagement.
- Service providers – Vendors help us optimize our website, fulfill orders, and provide customer service. We implement strict data privacy protocols and only provide access to non-sensitive information as needed for them to deliver the specified services.
- Business transfers – If Racing Green goes through a merger, acquisition, bankruptcy or other transaction, customer information may be transferred to the new business owners. We will notify you of any such change in control.
In rare cases, Racing Green may share your personal information if required to comply with legal processes, enforce our Terms of Service, or protect our rights, users or property.
We only share the minimum required customer data for these business purposes and ensure partners implement appropriate data security measures. If you have any concerns, you can contact us for more details on how your information is secured.
How Do We Protect Your Data?
Racing Green takes precautions to safeguard your personal information both in transmission and storage:
- Secure online submission – We use encryption protocols like TLS/SSL to protect data sent via our website, mobile app or email newsletters.
- Firewall and anti-virus software – We maintain technical safeguards like firewalls, intrusion detection and malware scans to ensure the security of our systems and servers.
- Access controls – Only authorized Racing Green personnel with a valid business need can access personal information.
- Secure cloud storage – We store data with trusted third-party hosting providers that utilize the latest security standards.
- Ongoing staff training – Our employees undergo regular data security and privacy training to reinforce the importance of safeguarding customer information.
While we aim to protect your personal information, no method of transmission or storage is 100% secure. If you have any concerns about the use, storage or transfer of your data, please get in touch.
Your Privacy Choices and Rights
At Racing Green, we believe you should have control over the collection and use of your personal data. You can exercise the following rights regarding your information:
- Limit use of data – You can contact us at any time to limit how we collect and process your personal information going forward.
- Access your data – To review the information we have collected and how it is processed, you can make a subject access request. We will provide a copy of your data within 30 days of verifying your identity.
- Request changes – If any of your personal information is inaccurate or incomplete, you can request to have it updated or amended.
- Delete your data – You can request that we delete any unnecessary personal information we have about you. This does not include data needed to complete transactions, meet legal requirements, or fulfill other contractual obligations.
- Revoke consent – You can opt out of receiving marketing communications from Racing Green at any time by following the unsubscribe link. You can also revoke broader consent to our collection and processing of your information.
- Download your data – Registered users can download certain account information in a machine-readable format to port to another service.
- File a complaint – You have the right to lodge a complaint with the UK Information Commissioner’s Office if you feel we have violated data protection laws.
Please note that identity verification and other charges may apply for certain services like data downloads. We restrict or remove access to information where permissible by law, such as to fulfill legal obligations.
Cookies and Website Tracking
The Racing Green website uses first- and third-party cookies, beacons and other tracking tools. These technologies help provide and personalize our services, allow user login and authentication, analyze usage, serve relevant ads and prevent fraud.
Our cookies table below explains the different types of cookies and tracking tools we use on our website, why we use them and how you can control browser settings to manage consent:
| Cookie | Description | Purpose | Controls |
|---|---|---|---|
| Necessary | Essential cookies enable core site functionality like security, user login and shopping baskets. As strictly necessary cookies, they are enabled by default and cannot be disabled. | Needed for basic site access and use. | Managed in browser settings. As necessary cookies, blocking may disrupt site functionality. |
| Preferences | Preference cookies allow us to remember your site preferences like preferred currency or location to improve your experience. | Enhancing user experience. | Managed in browser settings. |
| Statistics | Analytics cookies help us understand how visitors interact with our site. We use Google Analytics and our own analytics cookies. | Collect anonymous usage data to improve user experience. | Google Analytics Opt-out Browser Add-on. Also managed in browser settings. |
| Marketing | With consent, marketing cookies are used to display relevant promotions and ads on our site or other sites. | Serve personalized advertising. | Google Ads Settings. Also managed in browser settings. |
| Social Media | With consent, social media cookies provide the option to connect your social media account to pre-fill forms or share page content. | Facilitate social sharing and personalization. | Managed in browser settings and on each social media platform. |
For more details on specific cookies, you can review our full Cookie Policy. Please be aware that restricting cookies may impact your ability to use all of the site’s features and services.
The Racing Green website may also use clear GIFs or pixel tags to optimize our marketing efforts. These allow us to access cookies and tracking technologies on our site. We also collect IP addresses and mobile device IDs to customize your experience, analyze trends, administer the site, and track user movements.
External Links and Social Sharing
The Racing Green website may contain links to third party sites like partners, advertisers and social networks. If you click on an external link, you will be directed to that site. Please note that we are not responsible for the privacy practices of other websites and encourage you to read their own privacy policies.
We also offer social sharing tools that allow you to connect Racing Green to various social media services. When using these tools, you will be interacting with the social network platform and their cookies, not the Racing Green website. The social networks will record and use your interactions per their own policies.
Children’s Online Privacy
Racing Green does not knowingly collect personal information from children under 16 years of age. If we learn that a child provided us with personal data without parental consent, we will take steps to delete the information. If you become aware that a child has provided us with personal information, please contact our Privacy Officer immediately.
Changes to Our Privacy Policy
Racing Green reserves the right to amend this Privacy Policy at any time in order to address future developments of our business, website and community. If we decide to change our Privacy Policy, we will post the updated version on our website. For significant material changes, we will endeavor to provide direct notice to registered users.
